Services

The Company

Contacts

  • Black Facebook Icon
  • Black Instagram Icon

+359 (0) 899 980 888

ul. Pobeda 1, Sofia

© 2019 All rights reserved Flat Manager  | Privacy policy | Terms of use

Frequently asked questions

Here we've provided answers to the most frequently asked questions our clients have had during the onboarding process. 

If you can't find what you're looking for, don't hesitate to get in touch!

Management

What's included in your 25% fee?

Our fee includes:

  • Marketing and advertising in the short-term rental platforms;

  • Dynamic pricing, revenue and occupancy management;

  • Booking handling;

  • Guest communication prior to, during and after the booking;

  • Ensuring property access via a self check-in method;

  • Organization of cleaning, laundry and supply of hotel cosmetics;

  • Organization of maintenance;

Our fee does not include:

  • A one time cleaning fee per booking. The fee is paid by the guests and is not included in the net income of the property;

  • Rent of bed linen and towels (150 BGN incl. VAT per year)

  • Maintenance-related costs;

What are the intial costs?

The initial costs can vary according to the size of the property. In most cases they are 350 BGN and may include:

  • Professional photoshoot

  • Self check-in method

  • Initial cleaning

What are my responsibilities?

The only responsibility of the client with respect to our arrangemen is to pay regularly all utility bills - water, heating, electricity, internet and cable TV.

Is my property suitable for your services?

Yes, if the following conditions are met:

  • It is situated in the center of the city, ideally walking distance to at least one of the major sights of the city or the beach, if there's one.

  • It was renovated within the last 5 years

  • It is fully furnished and equipped

Do you have a list of things the property must be equipped with?

The standard list is the following (note that not everything on the list is mandatory):

  • WiFi and cable TV

  • Fully equipped kitchen – plates, cups, utensils, pans, pots, kettle, coffee machine

  • Iron, ironing board, hairdryer

  • Washing machine and vacuum cleaner

  • Fire extinguisher, first aid kit, smoke alarm

  • Air conditioning

  • Shutters or blackout curtains

How can I keep track of the revenue and occupancy?

During the onboarding process you'll receive login details to a client portal where you can see all property bookings and the financial conditions.

How and when do I receive the rent and pay your fee?

You receive the net income generated by the property by the 15th day of each month via wire transfer. Our fee would already be deducted.

How do you ensure the safety of my property?

The short-term rental platforms allow for different types of control over the guests - guest ratings, requirements for personal ID and others. There are certain house rules the guests must abide by. If there's a problem or we sense there may be a problem with a given reservation or guest, we would immediately cancel or terminate the booking.

Do you offer a fixed monthly rent?

No.

Can you renovate/furnish my property?

Unfortunately we do not offer such services. However, we can recommend trusted partners that can take care of that for you.

Can you check-in my guests in person?

Our experience shows that the guests appreciate the opportunity to check-in whenever they want without having to arrange a meeting with somebody.

 

Still, some of our clients prefer in-person check-in for their properties. If that's the case, our team of Meet & Greet Associates would be happy to welcome the guests in your property - they are all young and cheerful people with perfect English skills.

 

The in-person check-in costs 30BGN per booking and will be included in your monthly invoice.

Investments

I would like to sell my property via FM Invest. Does it have to be managed by you?

No. You can take advantage of the FM Invest service even if you're not currently our client. 

I would like to purchase an investment property and manage it myself, is that possible?

Sure.

Do you work with real estate agencies?

We do not work with other agencies. 

What's your commission?

3% of the sale price.

What do I get when I purchase an investment property?

Everything that you see on the photos, the listings with their track record and guest ratings, as well as the future reservations. Theoretically, you could purchase the property without even visiting it - your investment will start paying off on day 1.

Do you offer consultation services when purchasing a property for short-term rent? 

Yes. The service is free and is done via email. Send us links to the property listings you've selected at office@flatmanager.bg and we will provide you with profitability estimates. 

Didn't find the answer you were looking for? Get in touch!